I hope you realize that the MC is a character, just because they're not confrontational or come off as strong doesn't mean some people can't relate to them. There are different range of personalities working in costumer services. Having experience working in retailing, I am not the most confrontational person so I can somewhat relate to the MC, since I don't feel safe/ need to be friends with every costumers/ person or strike up every conversations, my safety and concerns comes first if I sense any hidden intentions. This also apply outside of the workforce too.