Lovely Staff, with a few damp spots
By user: WraysburyRaspberry
★ ★ ★ ★ ★ ☆
Absolutely beautiful! My room was nearly right by the pool, only couple minutes walk, it had great colors and decorations (all these light blues and greens), the temperature was perfect (I find hotel air conditioners usually runs way too cold) and the bed was the softest I've ever experienced at a hotel. I didn't have much of the food, but I liked it a lot.
I'm deducting a star for only two reasons, both staff related:
•For one, there were people sneaking into the pool after hours EVERY night I was there, splashing around really loudly; it sounded like they were having water fights and doing cannonballs out there. I let the staff know after the first night thinking they'd want to do something about it, but they said some vague stuff about there being no security cameras at the pool area so there was no way to know who'd done it. They said to let them know if it happened again, but when I told them the next morning they said they'd "look into it" but I got the feeling they were kind of writing me off. It kept happening every night for a week, I just stopped complaining about it after that!
•One of the housecleaners must have knocked over one of the flower vases and tried to refill it, and didn't do a great job. Came back after dinner on night four and found a big wet patch on the carpet near the dresser beside the beds, and when I went into the bathroom there was water on the sink counter and some on the floor. I let the staff know, and to their credit they didn't treat me as a nuisance or anything for complaining after my complaints about the noises at the pool, they apologized and asked if I'd like someone to come and clean it up (I already had) and said it wouldn't happen again. Unlike the pool this was a one-time problem, it hadn't happened before and it didn't happen again. I wouldn't have deducted a star just for this, but I thought I'd mention it since it was such a surprise.
Other than the above problems, the staff was completely lovely, very friendly and quick to handle things. It was a pleasure to stay here. They might just want to consider security cameras around the pool area or something, or better locks on the gates at night. I would still absolutely recommend this hotel and I'd definitely stay here again!