honestly, i'm gonna tell you this, and your gonna hear this from me. WHEN YOU ; MEANING : as SOOON as, finish the download (notified by the thing that pops up when you start it up,) it will say '' DOWNLOAD COMPLETE '' now either click or tap on it, on mobile its as easy as that, but for computer it will take you to FILES. in the loading process, it will say try again, skip, cancel. ALWAYS CLICK SKIP. I made that mistake, DON'T CLICK TRY AGAIN. That makes it so you can't open it. when you click skip and it finishes, it may open another tab with the new file. its normal, if it doesn't, its normal. now, click on it so the menu pops up, and click open. THEN YOUR DONE. IT. IS. NOT. COMPLICATED.