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As mentioned above I’m around, but sometimes life gets busy so I might be a bit hit or miss :)

If there’s something that needs getting looked at by an admin or moderator, feel free to report it and there’s a good chance it will be seen by someone to deal with it.

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I'm not hijacking the topic but recently I've come to know that many people and pirates are buying games on itch.io and then after downloading it, they're asking for refund and they're getting their money back(Maybe a small amount is lost in transaction but still it's a profit for them). While the developer suffers from pirates and false reports (any one can make a lot of fake accounts by using temporary emails and voip numbers just to false report the game and underrate it). Is there a way to stop it. Or a better alternative?

Itch.io staff monitors transactions and takes steps to prevent that sort of thing.