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Well, at least some progress is being made. 

If you keep talking with her or trying to introduce her into something new, things might get better (? 

Yep, sounds like any advice that isn't something they want to hear is just filtered.  That is something, I know from life experience, that toxic people do.

I touched on this, but if they feel like they are "owed" something because of the community work they did, then they never truly did it from passion and from the goodness of their heart