Go ahead and click continue then restart the game and press new game again, should take you to the character creator.
Hi ! I've got the same problem as the other person. I've done what you said and it's still isn't working sadly. Even when I reinstall the game :c
Try a hard reset, press and hold: LeftControl + LeftAlt + LeftShift + R, should close the game and wipe all data and start up properly, :3
