when i open the game it just freezes on a Gray screen
You don't even get to the main menu? Please send me your log file at sadambober@gmail.com, I'll see if it's something I can fix
Win: C:\Users\*username*\AppData\LocalLow\Glitch Pitch\Idol Manager\output_log.txt
Mac: ~/Library/Logs/Unity/Player.log
Or you can email itch.io support to ask for a refund: support@itch.io