Post by SOULCOOM in cant log in

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SOULCOOM1 year ago

Can you send me a DM on discord? I need some of your information to take a closer look.

Zephir31 year ago

I downloaded the new version and it is working. Do you still want me to dm you?

SOULCOOM1 year ago

If you need any other help i'll be around, thanks.

Yudokuna Okami1 year ago

Im having the same issue, how did you fix it?

SOULCOOM1 year ago

This FAQ video may be helpful:
https://soulcoom.itch.io/soulcoom/devlog/568459/faq-how-to-signup
There could be a couple reasons you are stuck in a loading loop, something is blocking the game from speaking to your browser or you have it open already but buried in one of your browser tabs. Other solutions: Please check to see what your default browser is set to in Windows and add a default browser. If you are using a VPN, Ad-blocker, or a antivirus firewall, you will need to make an exception or disable them for your first login.

Yudokuna Okami1 year ago

I've signed up and took down any firewalls and VPNs, but it keeps saying that I have a invalid email or password, and to check credentials...

SOULCOOM1 year ago

I can take a closer look. Can you come to our discord and file a ticket in the support area? You will need to DM me your email and username as well.

Yujikolitso1 year ago

i have the same issue as we'll i even uninstalled and install if the sign up changed but it was still the same error again again please help fix this problem.

Yujikolitso1 year ago

im on a mobile device.

SOULCOOM1 year ago

Please come to the discord if the issue persists