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(+3)

It might or might not be related. You will find some games that complain on their page that they had to switch to direct pay out. Since I found those pages, they are very probably not deindexed. So, no, that is not the package itch shartily deals out: deindex+switch to direct pay out. They deal out both separatly.

But you could have been the target of a troll that mass reported your games for false reasons. Itch rather deindexes games than deal with the false reports. Or so it seems. They very recently were duped into banning a very popular account. It took a week or two to restore that account. And since they do not talk about this, no one knows why it happened or why it was restored. And since it was restored, why they banned it in the first place. My speculation is, that no human was involved in the banning.

There seems to be a general shortage of staff dealing with any kind of support issue. So things that would usually only take days, take weeks or over a month. And meanwhile accounts like yours with paid games and years of being published are deindexed and accounts like the one in  R-71648 are indexed. (There are several stolen games on that one. The whole account uses a fake profile. I told them 3 times alreay. No human dealt with those tickets or some lazy intern ignored them. The first pirated or malware was published over two months ago, the last only a week ago.)

I know your account and checked it out over half a year ago. No, your stuff is not in any kind edgy. To the contrary.

It also is my opinion that silent removal is a sharty thing to do. About 75% of sales on itch are for adult games, according to ranking in browse. They should steal the cake from Steam not drive people to use Steam, Patreon, Subscribestar and so on. I would rather give money to itch than to patreon.

Yeah how this happened is soo unexpected and unfair in my opinion. Thanks for the context on the other situations, for I very well believe my account may have trolled like you said. Just crazy I've been up for 4 years mostly positive review and only 2 refunds i had to real with. 

Meanwhile I look through the store page and still see people with their adult games, rape , loli and all the other but my simple games which most the content is a real game, with ecchi stuff added is banned.

Welp like you said, goin to steam is proably the best option. Rather wait months for a email or explanation I probaly will never get.

(+1)

Note, that this is all speculation on my part. But there is a thread every day that someone has to wait a month for a thing that should only take days. So obviously support has too much to do and things will get delayed, done wrong, not at all or some sort of automation does it wrong.

It costs money to give support and since it is easier to just deindex creators to reduce tickets, they might have bitten in that vile fruit. Or maybe there is a completely different reason. But this is not how you deal with creators on a platform. Steam requires 100 bucks to publish, so they obviously can afford some hours for every creator to give support if necessary. Even if that creator does not sell much.

Itch should consider some similar approach to have some kind of verified accounts or whatever. With money verified. It is too easy to post stolen stuff and malware and too easy to fake-report real creators. Like, ignore most of the reports from un-verified accounts and against verified accounts. So you have a hard time fake-reporting and the real reports have more weight. Even a small amount of money is a big deterrent against the kind of crap itch has to deal with. They could keep things mostly like they are, but they could mass-ignore many tickets from fake troll accounts and make it easier to remove the fake publisher accounts.

Might be naive, but there is a problem with the way things are handled now. At least I see this problem. Or is there another explanation, why reported stolen games are indexed within a day of publishing* and stay that way, and creators like you get deindexed and others complain about not being indexed for a month? (Yeah, you will probably be the last person knowing an answer to that one, sorry for asking rhetorical questions ;-)


* I kid you not. The games I report have an account less than a day old, publish their stolen game/malware and are in the browse section. Meanwhile there are threads about games that are not indexed after a month. How sick is that? Or did I mistake indexing and publishing mechanism and your publish date and account creation date are re-adjusted once you are indexed? But I do not think so. The game date might be adjusted, but not the account age. It is R-72021, if someone with access to tickets should read this. The account was created 15 hours ago, the game and creator are searchable and in browse and to my understanding that means, they are indexed. But I can tell after a few seconds, that the game/profile is 95% fake and after less than a minute, I can tell with 100% certainty, that it is fishy.