Hey, thanks for your report.
About the cropping, the images are 1920x1080, they will not adjust well with a different aspect ratio rather than 16:9. Every other text like subtitles and menu, should adjust accordingly to your resolution. Maybe I can add the logo from the menu as a text also, currently is just an image, it doesn't adjust.
I think the game didn't freeze on this part you mentioned, if you still can hear the sound, it definitely didn't freeze. Also, you can try to press backspace and check if the pause menu appears.
There is just a pause of 4 seconds and then, a hidden load to the video and the next scene, so it may take a couple of seconds to load it, depending on your hardware.
But Ill check it if there is anything that can cause this issue
Thank you