Same as my user here, but on gmail :)
Viewing post in Vae Victis - Khan (0.12 latest) comments
Dude, I want to help you but I can't refund you via itch.io.
Itch protects your identity but the flip side is that we creators don't have access to the actual transactions or the people who made them. Try contacting Itch.io and ask for a refund but if it doesn't work you can mail me and I'll do everything in my power to compensate you, OK?