Hi, no worries. Your English is very good. Really sorry to hear that you're still facing issues. Let's try a different approach: restart the game from just before the Emily scene. Once you're past that, there's no need to return to Emily or your home. Start from the 5th floor and work your way up, making sure that Elianna at the pool is your last stop. I've tested this myself and it worked smoothly.
If you're still encountering problems, could you send me a screenshot? That way, I can get a better idea of what might be going wrong and help you more effectively.
I appreciate your patience and determination to keep playing. Let's get you past this point so you can enjoy the rest of the game! 😊