On the first level I assume you mean if the snowballs fall off it is still possible to complete the level you can jump up to the first platform one down but we defiantly should have gave the player a bit more slack for the first level. And a restart key flew right past us that defiantly should have been added. But there is actually 0 way for you to soft lock yourself theres just a lot of times where it seems like you were softlocked