well,iit could be because off these reasons: low storage space, too many apps running simultaneously, a weak internet connection, or not having the proper app updates installed.(i defientlly didnt search this up on googel ,also MATTY CHRISTMAS :P)
Ye then it might be an actuall game problem :PHere is the link for you to report the problem btw: https://www.theforestoflove.com/bugs
(because i have no idea how to actually fix it,also sorry for the delay,my laptop is a bit busted)