As someone who has worked extensively in customer service - this is it. This captures the feeling of staring into the eyes of a customer that has just tried to return something that's not even from your store. It's totally that feeling of sitting in your car during break and wanting to scream. I loved every minute of this, although I'm not sure I'd like to relive my actual store experiences. This game was a thoughtful, unnerving look at being in the belly of the beast and I loved it. There's really a depth here that resonates with my inner faceless employee. :)