did you get out of the car/van? you need to look and exit into the back space. when you are sitting as driver you can only look from drivers window, so exit vehicle from behind
I made sure all my drivers were up-to-date, turned off all Windows app protections, restarted my laptop after doing so, and nothing seemed to work. I've put about 2 hours into this game just starting over and over and getting the same result with each thing I try to alter in the settings.
I'm glad other people enjoyed this game. It looked fun and very up my alley. I don't know what else to do at this point.