I do not handle the transactions so unfortunately can't help with downloads being unavailable after purchases.
If you e-mail support@itch.io with your purchase information (I believe it does not matter which e-mail you send it from), then they can help you with the issue.
hey el juego no me sirvio me aparece un error de opengl 3 de grafica y yo uso graficos integrados quiero un rembolso estan la pruebas