Not sure where you are, what that event supposed to mean? "What does she mean by the looks of me"? What's that? Try reading the journal, you have it for a reason. It tells you what to do
Pretty much idrk but i mustve been crappy browser physics because when i exported the save to the app version and reloaded from there it still was softlocked but i fixed it from finicking around
it's a specific dialog within the game in which I am unable to click anything