Hello! After entering the toilet, a sound only event will play at first of Kunnai using the restroom, basically opening and closing the door, taking her clothes off, sitting down, etc. This goes for about 15 secs. After she flushes, someone will enter the stall next to her, this will give you the option to start the scene. If you have sounds off I can see how this might seem like a frozen black screen. hope it helps!