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We have not paid money to the pioneer for 26 days. Usually payment takes up to 10 days. What happened to the dropouts?

Best regards, craftpix.net team

Something similar happened to me;  I think the issue comes from Payoneer.
Send an email to itchio and they will fix it. Their costumer support team is great.
It worked for me.

Support itch is silent. As has happened many times before. I am writing to the forum only because I can wait weeks for a response from itch.