Post by magdakowalska48 in The Zombie Asspocalypse - Chapter Zero comments

The Zombie Asspocalypse - Chapter Zero » Comments

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I bought this game in 2022 and now i cant download it

Try signing-into your account first, then refresh the page, should be a banner at the top of the page stating "You own this Masterpiece" & a "Download" button there to hit for your copy. ~KC

magdakowalska4851 days ago

i logged off and on and refreshed and still no

Kuwala C.31 days ago

Some JavaScript & cookies have to be enabled for it to appear at the top of the page. If still no banner at the top of the page telling you you own the game, then you can send-in a ticket to itch - they should be able to help you, sending you an old copy of your game. Hope this helps. ~KC

magdakowalska4830 days ago

nothing helps

Kuwala C.20 days ago

Did you contact itch?

magdakowalska4819 days ago

no. how to do that?

Kuwala C.17 days ago

Go to https://itch.io/support after signing-into your account & select the button to "Email support@itch.io". After that, supply them with the email address you used to purchase the game. They should be able to help you from there if it's a currently valid email address. Good luck. ~KC