Hi! I purchased and downloaded this a few days ago and everything starts up fine. However, when I go to create a new character, it says "Error opening file: Template file not found." I'm really confused, can someone help?
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Hello! We're sorry for your problems with the app. We've checked the latest build on our test machines and found that this error shouldn't be happened if the app installation is problem-free. To fix this, you can try these steps:
- If you're installing via the itch.io desktop app:
- Open the app page;
- Click the gear icon in the bottom right of the screen;
- In the pop-up window, click 'Manage', and then click 'Re-Install'.
- If you're installing via .ZIP file download, then you can try to re-download it from the store page.
![](https://img.itch.zone/aW1nLzI1MzA1MDgucG5n/original/Y3eAEW.png)
Hopefully these methods will fix your problem. If it still persists, then we hope that we're able to know more about your system (i.e. what OS are you running, what method of installation that you did).
As always, thanks for your support and feedback!