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Sorry it took so long to get back to you.

When you say "open" do you mean you've downloaded it and are using it that way? The tool is html5 based and meant to be run on the webpage itself. I'll definitely keep an eye out for loading issues, but as of right now I seem to be unable to recreate the problem.

Sorry, my bad english didn't help much. I fully understand that it's an HTML5 tool, what I meant by "opens" is that I hit the "Run Tool" button. Also just before I wrote this reply, I tested it again and this time, I got a result so maybe the problem was my internet that was unstable or something like that at the time. Thank you very much for getting back to me about this matter.