Spoilers
"You help an old lady with her arthritis and she smiles at you. You remember caring about this, once, so you smile back." Crying, sobbing, throwing up.
Oh, it’s in the magic route when the character works in the magic shop. It only appeared after you’ve played the route once already. I kinda doubt you didn’t see it since it’s kinda impossible to complete the game without the magic route, but I can totally understand forgetting about it after a few games