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I get stuck at "Speak with Silvia during the afternoon, (Serena)"  During the afternoon I cant find her anywhere.

Amazing Game! 

Note: I just tried running as Administrator and it worked.

Running normally below is what happens.

I just updated to the newest version 4.24.3.0, but it was also doing this on a previous version.  
I launch the game, I very briefly see some sort of small splash screen then the screen goes black and that is it. I have let it sit for 15 minutes and it never does anything.  Task Manager status is "Not responding".

Just get stuck on a black screen

Loading or restarting the game still gets you kicked out without any chance of answering questions, you have to completely exit the game and restart it! There is also no quit button!

I cant find Julia's office, is it in the game?