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There is an adventurer outside with armor, i want to make her better armor but how?

I have looked everywhere for the ice crystal but couldn't find it. Is it even obtainable?

Edit: I have steam version if that matters

video was removed :c

HALP ME'

Any other suggestions? I am desperate....

ok I tried 32 bit, same thing happened :/

Does that mean I should use 32 Bit even though I have 64 bit operating system and 8 gb of ram?

because it worked the first 2 times I launched it, but then it did...

well...

that.

Thanks, but I don't 100% understand...

I will post some of that later and tell me if im doing it right

c:

here is the issue :/

Am I supposed to have a folder with shopsim in it?

I dont have a shopsim folder?

stuck in a black screen I reinstalled blacksmith shop, but the black screen is after "powered by unreal engine". I thought it might be loading but I gave it one hour and nothing had happened and it said not responding on task manager. i reopened it over and over but got the same result

and this is REALLY annoying because my little blacksmith shop is my FAVORITE GAME so PLEASE HELP! 

Im also stuck in a black screen I reinstalled blacksmith shop, but the black screen is after "powered by unreal engine". I thought it might be loading but I gave it one hour and nothing had happened and it said not responding on task manager. i reopened it over and over but got the same result