Go to your itch.io e-mail section in your profile and ask for a verification e-mail to be sent to your e-mail address. Check your spam/trash folder in case it gets moved there. Verify your e-mail, make sure it is the same one you used to purchase the game on this site. Once verified you will be able to download the game. I just did this and it worked.
Pippa
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A member registered May 15, 2017