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Postboned Games

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A member registered Jan 03, 2022 · View creator page →

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Thank you, it's not abandoned; I've been very unwell for some time and haven't been able to get on and do any work. I am starting to make progress again, so please bear with me.

I have called PayPal today. They are sending me an email to send to anyone who purchases from me on itch.io. This email will have instructions for you the buyer to allow PayPal to release the funds and that will give you access to what you've purchased.

The 4 payments that were "on hold" have no been released. I have stressed that although I agree that there is a need to build trust as a seller with PayPal what they're doing is causing mistrust between me and my customers.

This may keep occuring until I reach the 10No. transactions and £200.00 selling thereshold. If this is the case I will call PayPal once per week to have funds released until this is no longer a problem.

Again, I'm sincerly sorry you have to deal with this hassel.

Regards,

Snowy.

Update from PayPal:

My comments are bold and underlined 

Money from sales is being withheld because:

  • You're new to PayPal or we have limited history on your selling activity with this account.

To get your money sooner, please complete ALL of the below actions:

  • Process an additional 10 transaction(s) - 9 more needed
  • Receive an additional £200.00 GBP in sales - 57 more needed
  • Have an account in good standing for 60 days - waiting game
  • Confirm your mobile phone number - Done

Any payments received will be held for up to 21 days. If there are no issues with your orders, the money held will be automatically released after 21 days.

Snowy

Hi, 

First of all, thank you and I'm sincerely sorry about this. 

I've just checked my emails and PayPal seems to be holding funds I'm not sure why, I have three others in the same boat.  Looking at PayPals FAQ it's because I'm a first time-seller. I have completed all the additional information they've asked of me. 

If you drop me an email at postboned.games@outlook.com with your order receipt. If it checks with the information I have from PayPal I will forward you the details I've received from them as proof.  Once I get your info I should be able to go back to PayPal and get this sorted and be able to send you a direct download link.