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Hey Dan,  

Ive just received the following response from support. 

"These issues are arising because the developers have added per file pricing, which overrides all sales and discounts. Many developers do not realize they are locking out paying customers, but in other cases they have made a decision to charge more and implement a higher price".

Is this what is happening on your end?

Hi Dan, for buyers who previously purchased the full version as a single file prior to the free version option, once you created two files, the full version is no longer available to download anymore. I can see as you change this over the files I had access to are no longer are available only the free version.

Whats really concerning about all  this, is how it automatically updates the invoice, even though I have proof of downloading the full file version, it now thinks I only have access to the free version. Both thicc-n-juicy and teeny tiny are affected for me, i can only see the free version, but not Short N Stubby because it hasnt been changed yet. Ive downloaded the short and stubby invoice now as proof so when it changes I have something to show you for comparison, I just wanted to highlight this before you change that one too.

[edit]

But when I check Deep N Dark, I have the full version downloaded. the invoice says I only have access to the free version, yet when I visit the download page, I do actually have access to both version. I need to raise a support request with itch.io something weird is going on.

Any ideas why I'm still not seeing the premium files under the new link?

Check my reply to your email to see what I did, but the new link you sent hasn't given me more access on this occasion, I only see the free version link to download

sent another email, check your inbox

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Hi, I bought this a while ago and I'm still having issues with downloading any updates you make to this package. Only gives me access to the free version and not the premium version. Please fix

No worries, please check your inbox

Hey SH, I'm not able to download the full update for v1.1, only have access to the free version. I had access to download the premium v1.0 before. Could you please check why v1.1 is restricted for me?