Ah, that's highly unfortunate! Well then I guess relay to them that I'd love to see more of their artwork someday. And I'm sure I'm not the only one! They'd be someone I would love to commission. They have an adorable style!
From the credits, Nuanshan is listed for the artwork and character design. I was wondering, do they have a page where they upload their art anywhere? Searching them up doesn't garner any results.