I am at the scanner in LABPREP. Zoya says "The signature has been scanned. You should download the file". I am unable to download the file: when I access the LPSCANNER, I only see submenus for APPS and NETWORK. According to a video walkthrough I finally had to consult, I should be able to see RESULTS, but I don't see it. I can also execute APPS.UTILITIES.FILEPERMISSIONS.RUN and it shows OPEN FILE > and I can select SCAN, but hitting the enter key doesn't do anything. The scan never shows up in my SYSTEM.APPS.FILES, and consequently I am unable to ever print a keycard (I already have the full name, birth date, biometric data, and photo)

Any suggestions on how to proceed?