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Welp! I Paid Twice for the Promised Steam Key (Screenshots)

A topic by Merman Supporter created Dec 22, 2021 Views: 194 Replies: 2
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(2 edits)

I didn't get a Steam key after my first purchase of Red Embrace: Hollywood, which was the point of getting the game on Itch because of the current half-off sale with the ability to get both Itch and Steam versions. I emailed the devs about it, but it was only last night, so it might still be a while before they respond (assuming they do since not all devs do).

So, as a test, since I had money to burn and wanted to report the results to others who may have experienced not getting a Steam key with their purchases, I decided to buy it again (screenshot below). What do you know? I got the Steam key the second time, and on a different downloads page, no less. Now, I'm left with two copies in my purchase history. I don't recall it ever saying on the main game page that you had to do this to get the promised Steam key. I bought the original Red Embrace and Requiesence, and both gave me the Steam key right away, as well as games by other devs. The screenshot I provided is actually for the second purchase, but it looked just like that the first time, which tells you that a Steam key is included.

I'm honestly not trying to start trouble or anything, but this does come across as unfair. I mean, I have two separate copies of the same game, except only one has the Steam key still listed on the downloads page for that purchase, while my first purchase, which has a different downloads page, still doesn't. Is it even normal to have two different downloads pages for the same game? Unless I'm missing something? Maybe they're different release versions? It doesn't seem like it, though. Some clarification would've been appreciated.

By the way, I'm not blaming anyone but myself for the double purchase that I didn't have to make, but my complaint still stands because one shouldn't have to do this just to receive a Steam key that was promised, unlike with other games on Itch. I'm honestly taken aback by this experience, and it does make me hesitant to buy another Argent Games title on Itch, which is a shame because I was looking so forward to the next Red Embrace game. :(

EDIT: I added more screenshots to show that I own two copies and that only one has a Steam key.

Developer

Hello,


Have you contacted Itch support about this? We have no control over what the purchase/download pages look like after we provide builds and keys. You can also request a refund for through them for the duplicate purchase.

Thank you for the prompt reply. I had no idea it was an Itch support issue, so I appreciate the clarification. I'll definitely try that option.

Developer archived this topic