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Tracks: The Train Set Game

By Dr. Whoop

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Tracks: The Train Set Game community

Plz Read And Help

A topic by lolitty Lel created Feb 05, 2018 Views: 599 Replies: 12
Viewing posts 1 to 6
lolitty Lel6 years ago

The game is constantly crashing! Please Help!

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Dr. WhoopDeveloper6 years ago

Sorry you're having problems! I'll need a bit more information to help.

Does it crash during the game, or does it not even load? Are there any error messages?

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lolitty Lel6 years ago

it doesnt even load and it crashes! thx for helpingg Dr. Woop The Magical Game Doctor

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Dr. WhoopDeveloper6 years ago

Does any message appear when the game crashes?

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lolitty Lel6 years ago

Well Yes! At the top it says "Tracks has crashed and will close" or sompthing like that

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Dr. WhoopDeveloper6 years ago

I see, so there's no specific error message?

Would you be able to post your PC specifications?

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mrameer6 years ago

I'm having the same issue on two separate computers. Different crash messages though. The first computer is running Windows 8, Intel Celeron CPU N2830 2.16GHz, RAM 4.00 GB, 64 bit, x64-based processor.  "Unreal engine is exiting due to D3D being lost" or something like that is the error message that keeps popping up.

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Dr. WhoopDeveloper6 years ago

Was this the error?

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mrameer6 years ago

Yes, that was the error.

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Dr. WhoopDeveloper6 years ago (1 edit)

I'm afraid this is a bug in Unreal Engine 4 and not the game, and generally appears on older PCs like yours.

I'm hoping they will be able to fix it soon, but otherwise unfortunately we'll need to wait, or you can get a refund from itch.io.

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mrameer6 years ago

Also... That computer was used to play this game online when it was still being developed. 

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fletcherwhite6 years ago

Hi. I have just tried to download this game and am having the same error message. it doesn't load at all just crashes. I also have a old ish laptop. If this can't be fixed can I have a refund please.

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Dr. WhoopDeveloper6 years ago

Hey sorry about that.

You can keep an eye on the Steam thread for the latest information on this issue, unfortunately I need to wait for Epic to fix the problem in the engine.
Feel free to get a refund, you need to ask itchio though. Developers don't handle refunds.

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