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Crash on game start

A topic by lel43 created Dec 19, 2023 Views: 551 Replies: 9
Viewing posts 1 to 5

I open the game normally and can interact with anything easily, but as soon as a start the game it crashes and freezes my computer and i have to force restart.

Developer

This is the third report I've had on a similar issue, but still not figured out what causes it as it doesn't give out any crash error.

The first thing that seems to be a popular crash is outdated graphics drivers, they might need updated, but this is the first I've heard that locks the computer, which sounds like more of an issue. If drivers don't work, then try this:

  1. Go into your C: drive and navigate to - Users\<username>\AppData\Local\RotW\Saved\Crashes
  2. You might not see AppData, so in the browser window, at the top, do View > and tick "Hidden Items"
  3. Zip the logs you see in there and email them to: methodiar@gmail.com

The main thing is being able to get eyes on what's causing it.

Thanks, and sorry for the crashes.

the game started for me, but talking to the 1ST NPC and the HUD was gone with not talking from the NPC, Eed it again and the HUD showed up and hid again without the NPC talking to me, so i tryed the close by higher NPC. it talked to me, but the game crashed.

(from .txt file)

[CrashReportClient]

bHideLogFilesOption=false

bIsAllowedToCloseWithoutSending=true

CrashConfigPurgeDays=2

(from game Engine)

LoginId:bc0263b9457e578d36222ca8d5193e10

EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x000001ceeed55990

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kernel32

ntdll

(3 edits)

It used to crash before I updated my graphic card; now, it just freezes (stops responding) when creating a new game at the character screen.

Developer

I apologise, I've only just seen your post. Does it still do it with newer versions?

(2 edits)

Yes, but only on the "finishing up..." screen now; although, The Sims 3 tends to also freezes at the beginning (for only a few seconds) but still works (but laggy), so it might just be my PC.

Developer

It could well be computer speed. There's been some speed improvements between versions, so it should now run better. So thats the most likely culprit. I'm planning on a full optimisation sweep of the game to get it as fast as possible for all players and hopefully that'll resolve your issues. It won't go through the normal Patreon exclusive week first because it's solely optimisation and any bugs that pop up.

im having a start up problem too but dont know if its just my PC or the game might be bugged

if you have a suggestion about what drivers to use id appreciate it

Developer

Apologies for the late reply.

For drivers, just run a windows update and the latest driver for your GPU. Because the game uses one of the latest versions of Unreal Engine, a lot of crashes are just down to old GPU drivers not liking new UE features.

I found out the issue, had integrated graphics it works fine now that i have a 4060ti!