Hi, thanks for playing! The case email at the top of your inbox is automatically updated when an exam or treatment completes. Once you receive an email confirming the exam/treatment is complete, you can check the case email to see if it revealed or treated any symptoms. Hope that helps!
Sorry for the delay; that sounds like an odd issue. Perhaps your browser has a security policy for clearing what's called "LocalStorage", you could try using another browser? Sorry, I can't help more than that.