Hmm... Try changing the connection type in the options to the desktop and back to mobile to ensure it's in the correct position. Also, can you activate your toy from the phone directly?
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I've tried both of those things too before you mentioned. I've even tried taking it OFF of my Wi-Fi network. 🤣 I just have no idea. I'm downloading it on my old phone to see if it's a 36 or whatever to a 64bit problem. And yeah, toys work fine on the phone. I use my phone with the Windows version and it works perfectly. So I'm not sure what's up with the mobile one...
Edit: okay, so I didn't think it would be a bit thing, it still didn't work. I'm using an android device. I am so sorry. I might just have to stick to the Windows version for a while, especially if I'm the anomaly. Lol