Attn: dear Boring Games (a misnomer if ever I saw one)
I have a problem. I tried to download my Steam Key, but itch.io, have sent the verification email to an originally WRONG address. I have already in the past corrected and verified with them my correct email address. So a few days ago I emailed itch.io support attaching screenshots showing the differences in email addresses and confirming the fact that I've previously verified with itch the correct one, and asked them again to correct their records. I've heard nothing at all, so I don't know whether itch.io support doesn't exist or they are perhaps massively busy or they are just plain ignoring me. I'm anxious to claim my Steam Key in case you run out of them.
I don't know if you can or will do anything to help me. I'll, of course, be happy to send you the very same proof of the situation as I've sent to itch.io. to prove my dilemma and the authenticity of my claim. If you are willing to help me, please let me know how you want to handle this, just let me know here and I'll be happy to oblige. I'd prefer not to post my email address publicly here, but if that's what it will take in order for you to initiate the process, then so be it. Please just let me know how to proceed here.
Thanks for your time and sorry for the inconvenience.
Falco
Viewing post in Shut Up and Dance: Special Edition (Episodes 1-10 Ch.1) comments
Hi!
Did you buy it without making an account here?
You can text me directly on discord, we'll figure it out:)
And you can also check this page: https://itch.io/docs/buying/already-bought
Hi there!
Good news, I think. I've just today been contacted by itch.io support and I am hopeful that I have the information they tell me they require in order to take steps in resolving this issue.
I'm hoping now that this can be worked out to everyone's satisfaction.I regret having had to bother you guys at all, but hopefully now I won't need you to become any further involved.
Thanks for replying at all and thanks especially for replying quickly. I appreciate it. I'm very sorry to have bothered you at all.
Falco
Dear Boring Games
It's all sorted! Itch.io support have freed up the Steam Key and corrected their records on both this and four of the other titles I have purchased previously purchased on itch.io.
Thanks for your close attention and my apologies once again for bothering you. I very much look forward to enjoying your masterpiece on Steam and, of course, contributing a positive review in support of the cause.
Grateful thanks and very best wishes for the further success of this and future titles.
Falco