are the save files greyed out? if you have saved in one of the files, you have to erase it first in the load menu using the trashcan icon. the save file will be greyed out if you are trying to make a new save on a save file that already exists. if your getting a error when trying to make a new game and you haven't made a save file before then I might need you to send me a screenshot of the console. simply press 12 and click the console tab and send me a screenshot of what it spits out.