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(+2)

I would check with support though how they handle 100% donations, because itch.io's system does this:

  • Let's say you receive $1 excluding tax (the tax is collected and paid to revenue authorities, it doesn't appear on our accounts)
  • From the $1 they take the itch.io cut first, and then deduct the costs.
  • For example, if you give itch.io 10%. They take 10% of $1 (10c), then you pay about 30c payment processor fees and you end up 60 cents.
  • If they apply the same calculation to a 100% take, you could end up with a negative balance (the payment processor fees) where you're expecting to end up with a zero balance.

I have sent two letters to Support. They never respond. I asked them on X and they never respond. I don't think support exists.