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Unfortunately, I can't do anything in the case of lost data...

You can always cheat by modifying the game data or I can make you a special file to get the resources and progress you want.

where does it put the save? im guessing not in the folder the game is launched from otherwise it would constantly overwrite and therefore only loose a day of progress if crashed .  anyway im up for the challenge to do it again my goal is to max everything maxable in the game .  is there a way to manually save?

ok i thought to be safe  i delete the game and download support pack again and start fresh  ....  to my suprise its standard game without the support freebies

With the Support Pack, when you delete your data, you should gain 5,000 gems and have all the benefits. You don't need to download the game again.