Please report it throught in game (top right in game) with your name.
The story required for this is
IsDay() and DALIA_SIGHSEEING_TOWN and DALIA_WHY_WAS_MC_RELEASED and KANAE_WHY_WAS_MC_JAILED and ARRIVED_AT_SNOW_CAVE_WITH_KANAE_FIRST_TIME and EMILLY_WHY_DO_YOU_SELL_TRASH and CURE_FOR_EMILLY:
If you have all those events completed, please message me on discord.