Hey, thank you for the deep feedback! I'm glad you liked the mix of narrative and Scrabble.
I'm on the same page with everything you said. We underestimated the initial difficulty thinking that everyone was familiar and comfortable with Scrabble, but translating it into a videogame probably adds a layer of complexity, making it a bit frustrating for the player.
There is space to improve and you pointed us in the right direction, thanks again 1000 times!