Hi
I wrote a message to support on October 5 and described the problem. I immediately received an (automated) reply that my request was being reviewed. Since then there has been no reply and the download has not worked. It is extremely annoying when you can't download products that you have paid for. Since apparently several people are affected by this (and the problems have occurred before according to Google searches), I don't understand why itch.io doesn't resolve cases or at least provide feedback.