After the download did not work for two months, it is now working again. I was also able to download the missing files for the months of October and November. Well, the problem has been solved.
Kammf
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A member registered Jun 02, 2024
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Hi
I wrote a message to support on October 5 and described the problem. I immediately received an (automated) reply that my request was being reviewed. Since then there has been no reply and the download has not worked. It is extremely annoying when you can't download products that you have paid for. Since apparently several people are affected by this (and the problems have occurred before according to Google searches), I don't understand why itch.io doesn't resolve cases or at least provide feedback.
The same here. Last month it still worked and this week I can no longer open the Patreon files.
I have cleared the cache and also tried it with different browsers (Edge and Firefox) and on the cell phone (Android). I always get the same error message. It's no fun with itch.io if you can't download the content you've paid for.