Can you try again? We published the asset in a delisted form now. It should make you be able to claim it while preventing it from appearing on itch.io general search. if this does not work, we'll publish it entirely - we're refraining from doing so until we can finish the devlog detailing the update status, etc.
Hi! Yes, we've sent the email a few days ago. Maybe it went to spam folders?
If you cannot locate the email, you can try to acess this link: Tiny Tales: Pixel 2D RPG Character Generator EX by Mega Tiles
On the very top of the page, you should be eligible to claim a free copy as long as you own the old character gen. Please let us know if this doesn't work, and we'll figure something out. Thanks!