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Capky Games48 days ago

Good morning, sorry to bother you so much.

I've read that post and the FAQ section you pointed out there and I don't know what else to do. I've already promoted my project from other pages outside of itch.io, my game has had activity thanks to the followers I currently have, I've published devlogs, I've waited a week, I'm not a new creator, I've been here for a couple of years now and I don't think I've ever committed any fraud that would lead to my projects being deindexed, so I don't know what else I have to do.

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No Time To Play48 days ago (1 edit)

...Once again, the rules of this category tell you what to do if it takes too long.

(And the post I linked explains why sometimes it takes longer than you might expect.)

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Capky Games48 days ago

I say I've already done this... Can I know if there's something wrong with my game or if my account has some penalty or something that's causing my game to take so long to show up in searches?

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No Time To Play48 days ago

No, as I explained in the post you say you've read, sometimes it takes longer. And I mean this part of the rules:

Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

Hope this helps.

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Capky Games48 days ago

Yes, but it's been a week... My intention was to publish my game as close to Halloween as possible for better search visibility, and because of this system, I haven't been able to.

I will contact itch.io via email then. Thanks for your help and patience.

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