Hello! I'd recommend posting this over on the official forum here: https://rpginabox.com/forum/t/support
The itch.io forum doesn't get much traffic at all, so I've been directing people to the main forum when possible. Posts will get more eyes from the community on them there and will likely get answered sooner. If you use Discord, there's also a very helpful community Discord server: https://discord.gg/Aa3D7RcYGG - Thanks so much!