Why are you unprofessional? Thought you were a moderator? Should I change the amount that I give itch io? Give me the link where I can report you for this poor customer service.
This is not customer support. This is open community. A message board. You are not talking to Itch support here. You are talking to regular people that are not working for Itch.
No time is a moderator. A community moderator. Not Itch staff.
The only Itch "staff" you see here has a red admin badge.