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Perhaps because there are literally a million games on itch.io, and the search system happens to prioritize others.

Why are you unprofessional? Thought you were a moderator? Should I change the amount that I give itch io?  Give me the link where I can report you for this poor customer service.

(+1)

It's in the footer of every page: https://itch.io/support

(+2)

This is not customer support. This is open community. A message board. You are not talking to Itch support here. You are talking to regular people that are not working for Itch.

No time is a moderator. A community moderator. Not Itch staff. 

The only Itch "staff" you see here has a red admin badge.