Can I get a screenshot of the exact moment?
I've never run into any bugs myself in that moment while playtesting and you're the first person I've heard of having this issue.
Unfortunately, I don't have a save file that is both around that part of the game that doesn't have some sort of developer cheat, but I'll see if I can get you a save file from a friend.
https://drive.google.com/file/d/1r-ztv0sdFxQBiMRGh1CgsMrKHeXRUIdM/view?usp=drive...
Here's the best I can offer, this save should be just a little bit into Chapter 5 so you might have a little bit of retreading to do.
If the problem persists, try re-downloading the game and then plugging the save in.