Post by UnionBytes in Union Bytes Painter comments

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Hello,

if you like to have a refund, you need to request it over the itch.io site, I don’t have access to all the data, so I can’t do this.

But can I ask you one or two questions?

The price for the app was always, at least in my opinion, low. Also, it is fully usable, and I still use it for any project I make. Already the baking function are extremely useful. Can I ask you, what did you still expected for function or what is missing that you can be continuing to use it?
Also, what need the software to do \ have, to be 12.99 $ worth, which it previously cost?

Thank you and sorry for the inconvenience.

Kind regards, Union Bytes

RongYao31 days ago

Hello hello, i am sorry if i came a bit steep with the reply, i just got worried that the software wont be supported anymore and if it isn't supported for me as a customer that would mean tomorrow something might cause incompatibility and so and so rendering the software not usable. But if you are planning to keep the software compatibility with the os up providing vulnerability patches and updates to keep it functional without new features being added then i guess i have no issues.

UnionBytes29 days ago

Okay, but I need to say, I can't guarantee that you will have lifetime support.

But, if a breaking bug appears, of course i will look after it. As you can see, I still look into the comments and try to help and give support. Or if I add a feature I need, i will update it for every one.

But if you still like to have a refund, please request it over itch.io.

Tank you.

Kind Regards
Union Bytes

RongYao29 days ago

No its okey, i am glad to see you are looking after the project, i misunderstood the message it seems, thinking that you were done providing support, which threw me off into the wrong conclusion entirely.